Terms & conditions

The website oryn.ro is operated by ORYN SRL, a Romanian legal entity with its registered office in București, Str. Exemplu nr. 1, Sector 1, registered with the Trade Registry under no. J40/00000/2026, VAT ID RO00000000 (hereinafter "ORYN", "we").

You can reach us at any time at contact@oryn.ro. By placing an order on this website you accept these terms and conditions, which form the contract between you and ORYN.

ORYN creates personalised perfumes (Extrait de Parfum, 50 ml) based on the information you provide during the onboarding process (quiz or guided conversation). Each perfume has a unique formula, composed exclusively for the customer who completed the process, and is identified by a unique serial number.

The product is made to your specifications and clearly personalised within the meaning of consumer protection legislation. The olfactory description, the perfume's story and the accompanying documentation are part of the ordered deliverable.

To order, you complete the onboarding process, confirm the resulting profile and complete the payment. The contract is concluded when the order is confirmed by e-mail, after successful processing of the payment.

We reserve the right to refuse or cancel an order in justified cases (for example, suspected fraud, objective impossibility of execution or obvious technical pricing errors). In such cases, any amounts paid are refunded in full.

Prices are set in euro (EUR) and displayed in the currency matching the website language: in euro (EUR) for the English version and in Romanian lei (RON) for the Romanian version. All prices include VAT. The applicable price is the one displayed at the time the order is placed.

Payment is made online through the payment processor Stripe. ORYN does not store and has no access to your full card details; these are processed directly and exclusively by Stripe, under certified security conditions.

Delivery is made by courier, within Romania, to the address you indicate when placing the order. The estimated delivery time is a few working days from order confirmation, as each perfume is created and prepared individually. The exact timeline is confirmed to you by e-mail.

The risk of loss or damage to the product passes to you when the product is handed over to you or to a person designated by you.

ORYN perfumes are made to the customer's specifications and clearly personalised. They are therefore exempt from the 14-day right of withdrawal, in accordance with Art. 16(c) of Romanian Government Emergency Ordinance no. 34/2014 on consumer rights (implementing Directive 2011/83/EU on consumer rights).

This exemption is brought to your attention before you place the order, and by completing the order you confirm that you acknowledge the loss of the right of withdrawal for the personalised product.

The exemption does not affect your statutory rights regarding product conformity: if the product you receive is damaged, non-conforming or incorrect, contact us at contact@oryn.ro and we will remedy the situation through replacement or refund, as provided by law.

You benefit from the legal guarantee of conformity provided by the legislation in force. ORYN products are manufactured and labelled in accordance with Regulation (EC) no. 1223/2009 on cosmetic products.

Perfumes contain concentrated fragrance substances which, in some people, may cause allergic reactions or individual sensitivities. The complete list of ingredients, including allergens declared in accordance with European standards, is included on the product label and in the documentation accompanying each perfume.

We recommend testing the product on a small area of skin before first use. In case of irritation, stop using the product and consult a doctor, presenting the ingredient list enclosed with the product.

To the maximum extent permitted by law, ORYN is not liable for allergic reactions or individual sensitivities, provided the product is conforming, correctly labelled and accompanied by its complete ingredient documentation. Nothing in these terms limits our liability in cases where the law does not permit such limitation.

Intellectual property rights over the ORYN brand, the website, its content and the formulas created belong to ORYN SRL.

However, we make this commitment to you: the formula created for you remains associated with your profile and can be recreated at your request.

ORYN is liable for direct damages caused through its fault, within the limits provided by law. We are not liable for delays or non-performance caused by force majeure or by acts of third parties beyond our control (for example, courier delays), without affecting your statutory consumer rights.

This contract is governed by Romanian law. Any dispute shall be resolved amicably or, failing that, by the competent courts of Romania.

As a consumer, you may contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) and you may use the European Online Dispute Resolution platform (ODR, ec.europa.eu/consumers/odr).

We may update these terms from time to time. The version applicable to your order is the one in force at the time the order is placed. The date of the last update is displayed at the top of this document.